Dispute Resolution Service
Do you need an independant mediator to resolve a problem with an installation?
Is there an issue with the vehicle following an installation?
Do you need an independent assessment of the installation?
We can help provide an impartial, independent advice to you.
Steps to resolve the Dispute
Our 6 step guide to resolving disputes
Clarify
Clarify what the disagreement is. Obtain as much information as possible about the events that led up to the dispute. We will carry out an independent, impartial audit against the current standards.
Establish
Establish a common goal for both parties. Discuss what each party would like to see happen. Find some common ground that will help create a resolution
Discuss
Discuss ways that both sides can work together to meet the common goal. Look at different ways to meet the end result.
Determine
Determine the barriers to the common goal, and acknowledge what has brought them into conflict.
Agree
Agree the best way to resolve the conflict, so that both parties come to a conclusion on the best resolution
Acknowledge
Acknowledge the agreed solution and agree to their responsibilities to the resolution of the dispute